ING Mutual Funds Management Company (Japan), Ltd. (“IFJ”) takes voices and complaints of our customer sincerely in accordance with our “Client Compliant Handling Procedure.” Please contact our sales representatives or the following contact number if you have a complaint concerning our business.

ING Mutual Funds Management Company (Japan), Ltd.

Compliance & Risk Management Department
Telephone: 03-5210-0610
Hours: 9:00 to 17:00
(Except for Saturdays, Sundays and holidays)

You can also contact the Financial Instruments Mediation Assistance Center (“FINMAC”), an organization which mediates in resolving complaints and disputes, etc. from clients. FINMAC operates its mediation services under delegation by the Investment Trusts Association, the Japan Securities Investment Advisers Association and the Japan Securities Dealers Association, all of which we hold a membership of, to help meditate complaints from clients.

FINMAC

2-1-13 Kayaba-cho Nihonbashi, Chuo-ku, Tokyo 103-0025
Phone: 0120-64-5005 (toll-free)
(From 9am to 5pm, Monday to Friday (except for holidays))
URL：http://www.finmac.or.jp/

According to our Dispute Handling Rules, IFJ may resolve disputes concerning our financial instruments business by using the mediation services provided by FINMAC. FINMAC operates its mediation services under delegation by the Investment Trusts Association, the Japan Securities Investment Advisers Association and the Japan Securities Dealers Association, all of which we hold a membership of, to help meditate disputes and handles them in accordance with their procedure.